If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Also, try to move or turn off other devices that may affect the printer's signal. If the signal strength is low, try to move the printer closer to the router. To see the signal strength, print a network configuration page. Low signal strength can cause communication issues. If you're using the MX922 wirelessly, make sure that the printer's signal strength is 80% or higher. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. If these drivers are not installed, they can be downloaded from our website. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. The MX920 series.ds file is the USB scanner driver. If the TWAIN driver is installed, you'll see two files for the MX922. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. The MX920 series will appear in the twain_32 window. In the Run box that appears, type twain_32 and click OK. ![]() To do this, press and hold the Windows key and type R. If you're using the MX922 on a Windows PC, make sure that you have the scanner driver installed. You can do this from a Windows PC or a Mac. If your computer connects to your network wirelessly, make sure that it's connected to the same network that the printer is connected to. You can do this by printing a network configuration page. Are you aware of any reports of the Canon MX922 not scanning in true color 0 Likes Share. In the, click APPS and then click RUN in the results to the left. If you're using the MX922 on a network, make sure that the printer shows that its connection is active. Place the cursor in the upper right hand corner of your screen to display the Charms Menu. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). ![]() Next, please click on the red arrow next to the 'RECOMMENDED FOR YOU' section and click the CUPS drivers file. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Verify that the operating system detected in the 'OPERATING SYSTEM' drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
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